Privacy Policy

Who we are

FLL to Palm Beach is a booking service operated by FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA. This policy explains what personal information we collect through flltopalmbeach.com, how we use it, and the choices you have.

Information we collect

When you request a quote or book a transfer, we collect the information needed to perform the service: your name, email address, phone number, pickup and drop-off locations, travel dates and times, party size, flight details when provided, and any special instructions such as child-seat requirements.

Payment card details are collected and processed by our payment processor and are not stored on our servers. We receive only a confirmation of payment and a reference identifier.

We also collect limited technical data common to most websites, including IP address, browser type, and pages visited, used for security and to keep the site working properly.

How we use your information

We use your information to provide quotes, confirm and perform transfers, track inbound flights so pickups can be adjusted, communicate with you about your reservation, process payments and refunds, and meet legal and accounting obligations.

We do not sell your personal information. We do not use your travel details for third-party advertising.

Sharing

Your details are shared only where necessary to deliver the service: with the chauffeur assigned to your trip, with our payment processor to complete the transaction, and with mapping and flight-data providers to calculate routes and monitor arrivals. Each receives only the information required for its role.

We may disclose information where required by law, regulation, or valid legal process.

Retention

Booking records are retained for as long as needed to provide the service and to satisfy tax, accounting, and dispute-resolution requirements, after which they are deleted or anonymized.

Your choices and rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we have no legal obligation to retain it. Contact us at bookings@flltopalmbeach.com and we will respond promptly.

Cookies and analytics

The site uses only the cookies and local storage needed for core functionality, such as carrying your booking details between pages. Any analytics we use are aggregate and do not build individual advertising profiles.

Children

Our services are booked by adults. We do not knowingly collect personal information from children; child-passenger details provided by a booking adult are used solely to prepare the vehicle.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be noted on this page.

Contact

FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA. Email: bookings@flltopalmbeach.com. Phone: (561) 209-5466.